The warranty protects against so-called initial errors, ie errors that occurred during the manufacturing of the product. A warranty does not apply to defects arising after the goods left the production, for example during transport, improper storage, improper handling or improper installation.
The warranty of a window or a door is issued by those selling the product, such as a retailer or a house factory. In a warranty case the notifier always turns to the place where you purchased the item from.
Warranty
For the warranty to be valid, the window / door needs to be transported, stored, handled, installed and maintained properly and in accordance with Elitfönster's instructions for the installation, care or maintenance manuals, etc.. This is the fact no matter whom you purchased the product from! Damage to the product caused by improper storage, handling, wrongful installation or lack of maintenance is not covered by the warranty. Always follow the instructions in the handling, installation and operating instructions! You'll find them under Manuals.
Warranty in English
Warranty in German
Retailers
Here is more information about the extent of the warranties of Elitfönster delivered through retailers: Warranty building dealer (pdf).
House manufacturers / contractors
Specific warranty applies when the window is purchased through a house factory or by a regional or nationwide contractor as part of a house purchase.
